Privacy Policy

HANKYU HANSHIN EXPRESS Co., Ltd. aspires to conduct its business with a strong customer focus to ensure that our customers can with peace of mind confidently purchase and use our products and services. To this end, we respect the privacy of our customers and other business partners, comply with the rules and regulations of personal information privacy, while all our executives and employees recognize the importance of personal information privacy. Therefore, HANKYU HANSHIN EXPRESS Co., Ltd. enforces the following:

When using personal information, HANKYU HANSHIN EXPRESS Co., Ltd. first establishes the purpose for use. The personal information is then used and or provided to third parties only to the extent required to achieve the established purpose.

When acquiring personal information, HANKYU HANSHIN EXPRESS Co., Ltd. only does so using law abiding and appropriate methods.

When managing and handling personal information, HANKYU HANSHIN EXPRESS Co., Ltd. ensures that personal information is kept up to date and implements necessary and appropriate measures to prevent leakage, loss or damage. HANKYU HANSHIN EXPRESS Co., Ltd. also implements measures required to make rectifications and any other measures to ensure appropriate management.

HANKYU HANSHIN EXPRESS Co., Ltd. appoints personnel responsible for privacy of personal information and allocates those personnel to all departments that handle personal information.

HANKYU HANSHIN EXPRESS Co., Ltd. will follow a predetermined procedure when disclosing personal information to the supplier of said personal information and when amending records.

HANKYU HANSHIN EXPRESS Co., Ltd. complies with the law, industry regulations and social expectations related to the privacy of personal information to ensure protection of personal information.

HANKYU HANSHIN EXPRESS Co., Ltd. conducts ongoing reviews and improvement of internal regulations and internal systems through regular audits to ensure appropriate protection of personal information.

Enacted: April 1, 2010
Seisaku Okafuji, President & Chief Executive Officer

Items to be Disclosed as per the Act on the Protection of Personal Information

The following outlines the method by which HANKYU HANSHIN EXPRESS Co., Ltd. meets the obligations of the Act on the Protection of Personal Information (hereinafter referred to as the Act) in relation to personal information held by HANKYU HANSHIN EXPRESS Co., Ltd..

Items related to the disclosure of the indented usage of personal information at time of acquisition (Article 18, Section 1)

Personal information acquired in the course of business operation will be used for the following purposes unless otherwise specified or notified prior to the acquisition of personal information:

(1)Use of personal information related to the business operations of HANKYU HANSHIN EXPRESS Co., Ltd.
  1)To provide international shipping
  2)To respond to inquiries
  3)To improve the quality of products and services using customer feedback and requests
  4)To request the completion of questionnaires, complete market research,
   perform customer trend analysis or gather basic data required to conduct analysis
   necessary for business operation
  5)To send material introducing its products and services
  6)Use of personal information related to international shipping
    (a)To complete collection and deliver of goods
    (b)To contact business partners
    (c)To complete invoicing
    (d)To complete documentation required for international shipping

(2)Other
  1)To send material introducing the products and services of HANKYU HANSHIN EXPRESS Co., Ltd.
   affiliate companies
  2)To contact individuals who have applied for positions of employment, to complete recruitment
   procedures, and to notify applicants of results
  3)To respond to inquiries from former employees

Items related to sharing of personal information (Article 23, Section 5, Paragraph 3)

Personal information will be shared between HANKYU HANSHIN EXPRESS CO., LTD and its affiliate companies or among affiliate companies within the scope required to achieve the above purposes.
(1) Details of shared personal data
   Name, address, telephone number, e-mail address and other contact data as well as all other personal data details held by each company
(2) Scope of the companies sharing the personal information
   HANKYU HANSHIN EXPRESS (USA) INC.
   HANKYU HANSHIN EXPRESS MEXICO S.A. DE C.V.
   HANKYU HANSHIN EXPRESS (DEUTSCHLAND) GMBH
   HANKYU HANSHIN EXPRESS (UK) LTD.
   HANKYU HANSHIN EXPRESS (NETHERLANDS) B.V.
   HANKYU HANSHIN EXPRESS (HK) LTD.
   HANKYU HANSHIN EXPRESS (TAIWAN) LTD.
   HANKYU HANSHIN EXPRESS (SHANGHAI) CO., LTD.
   HANKYU HANSHIN INTERNATIONAL LOGISTICS (SHANGHAI) CO., LTD.
   HANKYU HANSHIN EXPRESS (GUANGZHOU) LTD.
   HANKYU HANSHIN EXPRESS (BEIJING) CO., LTD.
   HANKYU HANSHIN EXPRESS (KOREA) CO., LTD.
   HANKYU HANSHIN EXPRESS SOUTHEAST ASIA PTE. LTD.
   HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD.
   HANKYU HANSHIN EXPRESS (THAILAND) CO., LTD.
   HANKYU HANSHIN EXPRESS PHILIPPINES, INC.
   HANKYU CUSTOMS BROKERAGE INC.
   HANKYU HANSHIN LOGISTICS PHILIPPINES INC.
   HANKYU HANSHIN EXPRESS (MALAYSIA) SDN. BHD.
   HANKYU LOGISTICS (M) SDN. BHD.
   PT. HANKYU HANSHIN EXPRESS INDONESIA
   PT. HANKYU HANSHIN LOGISTICS INDONESIA
   HANKYU HANSHIN EXPRESS (VIETNAM) CO., LTD
   HANKYU HANSHIN EXPRESS INDIA PRIVATE LTD.
   HANKYU HANSHIN EXPRESS (MYANMAR) CO., LTD. etc.
(3) Name of the company responsible for management of the above personal information
   HANKYU HANSHIN EXPRESS CO., LTD.

Items related to personal information held by HANKYU HANSHIN EXPRESS Co., Ltd. (Article 27, Section 1)

(1)Name of the business operator handling personal information:
  HANKYU HANSHIN EXPRESS Co., Ltd.

(2)The purpose for the use of personal information held:
  The purpose for the use of personal information held by HANKYU HANSHIN EXPRESS Co.,
  Ltd. is as outlined in “Items related to the disclosure of the intended usage of
  personal information at time of acquisition” above.

(3)Items related to procedures for responding to requests for disclosure:
  Upon receiving one of the below requests from a supplier of personal information,
  or his or her agent, HANKYU HANSHIN EXPRESS Co., Ltd. responds to the request to
  the extent deemed reasonable.

  1)Contact details for requests for disclosure
   Please send your request for disclosure to the below postal address or contact us on the
   below telephone number.
   General Affairs & Human Resources Department, General Administration Division
   Address: 9F KHD TOKYO BUILDING. 3-3-9, Shimbashi, Minato-Ku, Tokyo 105-0004
   Telephone: 03-6745-1451
   Office hours: 10:00 to 17:00 (closed on Saturday, Sunday and public holidays)
  2)Request for disclosure by an agent:
   Documentation to prove the validity of the agent will be requested when an agent make a
   request for disclosure.
   Please provide advanced notification if an agent is to make a request for the disclosure of
   personal information.
  3)Response to requests for disclosure of personal information:
   HANKYU HANSHIN EXPRESS Co., Ltd. will provide in writing a response to requests for
   personal information disclosure.
  4)The handling of personal information acquired through the receipt of requests for disclosure:
   Personal information acquired through the receipt of a request for disclosure of
   personal information will only be used for the purpose of responding to the request.

(4)Contact details for complaints in relation to the handling of personal information:
  Please telephone or send complaints to the contact details outline in the above (3)-1).

Note that the privacy policy is subject to change by HANKYU HANSHIN EXPRESS CO., LTD.
when necessary.

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