ISO

Working to deliver high quality services that exceed our customers’ expectations.

The Internal Auditing Division and the Quality Management Division were established to jointly ensure compliance awareness and practice. Furthermore, Hankyu Hanshin Express continually improves our quality management system through ISO initiatives as we pursue ongoing enhancement of the quality of our services.

ISO9001 (Quality management system)

In January 1996, our air and maritime import/export logistics services acquired ISO9002 accreditation, an international standard for service quality. Following the amendment to the standard, we acquired ISO9001:2000 in December 2001. In August 2009, we completed the transition to ISO9001:2008. Hankyu Hanshin Express is accredited in the below areas of service—evidence that the quality of our services is globally recognized. Moving forward we promise to deliver safe, accurate and swift services to exceed every customer's expectations.

Accredited Areas of Service:
1. Handling of import-export airfreight, transportation, customs clearing, warehouse storage, distribution processing services.
2. Handling of import-export marine freight, customs clearing, non vessel operating common carrier (NVOCC) services.
3. International airfreight consolidation and NVOCC related planning and development.

ISO14001 (Environmental management system)

Hankyu Hanshin Express views environmental conservation as an important business challenge and has accordingly developed the below environmental policies and acquired ISO14001:2004 on June 30, 2006.

<Accredited Business Sites>
Narita Cargo Center
Hankyu Hanshin Osaka Cargo Terminal

Environmental Policy

Hankyu Hanshin Express conducts operations including international air and marine freight transportation, import/export customs clearing and warehousing. Understanding that environmental conservation is an important business challenge faced in the course of providing these services, Hankyu Hanshin Express conducts its business following the below policies in order to minimize the impact that our business activities have on the environment and contribute to the development of an enriched and peaceful society.


1.

Reduction of waste and efficient use of energy resources

Hankyu Hanshin Express strives to encourage waste reduction and efficient use of energy resources in order to minimize deterioration of the environment.

 

2.

Development of a resource circulating society

Hankyu Hanshin Express encourages controlled use, reuse and recycling of materials and goods, and contributes to the development of a resource circulating society.

 

3.

Continual improvements of environmental management systems

Hankyu Hanshin Express makes considerations for environmental conservation, encourages continual improvement and endeavors to prevent pollution.

 

4.

Compliance with laws and regulations

Hankyu Hanshin Express complies with environment related laws and regulations and other requirements that are complicit with our values.

 

5.

 Development and evaluation of objectives and goals

Hankyu Hanshin Express develops objectives and goals in line with environmental policies, regularly evaluates performance and completes reviews.
 

6.

Thorough policy disclosure

Hankyu Hanshin Express ensures that all employees and business partners are well informed of these policies and discloses the policies to external parties.

 

April 1, 2017

Seisaku Okafuji

President & Chief Executive Officer

HANKYU HANSHIN EXPRESS Co.,Ltd.

Medical equipment manufacturing registration / ISO13485 (medical equipment quality management) / specially controlled medical devices distributing and leasing approval / cosmetics manufacturing approval

Hankyu Hanshin Express Narita Cargo Center has obtained Medical Equipment Manufacturing Registration, ISO 13485 accreditation, specially controlled medical devices distributing and leasing approval and cosmetics manufacturing approval. This means that Narita Cargo Center has developed and maintains the capacity to store and manage medical devices and cosmetics, ensuring quality and safety. Hankyu Hanshin Express provides high quality and high added value medical device and cosmetics logistics services.

1. Medical equipment manufacturing approval (packaging, labeling and storage)
※Following the amendment to the Pharmaceutical and Medical Device Law in November 2014, changed from Medical equipment manufacturing "authorization" to "registration".

Following the amendment to the Pharmaceutical Affairs Act in April 2005, operators are required to obtain approval for packaging, labeling and storing medical devices (including for businesses where sales and distribution are separated while logistics is independent). This amendment to the Pharmaceutical Affairs Act has enabled manufacturers, importers and distributors of medical devices to fully entrust and commission logistics providers that have medical device manufacturing approval (packaging, labeling and storage) with tasks such as packaging, labeling and storage.

Details of approval
・Approval gained: Medical device manufacturing approval (packaging, labeling and storage)
・Accredited facility: Narita Cargo Center (approved floorspace: 6,366m2)
・Approval Date: April 1, 2005

2. ISO13485 (Medical equipment quality management)

Additional requirements specifically for handling medical devices were added to the quality management systems standard ISO9001 to create ISO13485 on the grounds that medical devices have a significant impact on health and quality of life. (More specifically, requirements concerning items such as operational environment, product and service provision management, traceability and operational improvements have been added)

Medical devices here include a variety of equipment used for medical care including equipment such as syringe needles and catheters, machinery such as X-ray generators, materials such as dental filling, and extracorporeal diagnostic agents such as pregnancy test kits.

Details of accreditation
・Accredited standard: ISO13485-2003
・Accredited department: Medical device team, Narita Cargo Center
・Accredited fields: Services associated with labeling, sorting and packaging of medical devices
・Adjudicating authority: Japan Management Association Quality Assurance Registration Center (JMAQA)
・Registration approval date: April 11, 2005

3. Specially controlled medical devices distributing and leasing approval

Acquisition of the accreditation enables Hankyu Hanshin Express to directly deliver imported medical equipment to hospitals, doctors and research centers in addition to manufacturer/distributors or distributors, expanding our range of services.

Details of approval
・Approval gained: Specially controlled medical devices distributing and leasing approval
・Accredited department: Medical device team, Narita Cargo Center
・Approval date: May 31, 2007

4. Cosmetic Products Manufacturing Authorization

This authorization enables Hankyu Hanshin Express to repackage and relabel imported cosmetic products, as well as insert written product information.

Details of accreditation
・Approval gained: Cosmetic Products Manufacturing Authorization (packaging, labeling and storage)
・Accredited department: Narita Cargo Center
・Registration approval date: September 7, 2012

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